Being Trusted,
Giving Trust
Trust is an interesting word and even more interesting as an activity and characteristic of all of us as individuals and the organisations we work in or are involved in. It’s even somewhat
astonishing just how readily we presume on it, and how frequently it is broken.
And yet it seems to be a fundamental requirement of us all (even if not always practised or respected) in working out how to get along with one another on a daily basis. We talk extensively about the importance of trust in our societies, in our institutions, in our businesses and in our relationships. We presume on it, even in our dealings with people or organisations that we don’t know or have never had
dealings with. We often give it without much knowledge of a party to whom we give it so readily, to total strangers, without them having done anything for us or to us on which we could estimate whether we should trust them or not. That said, there are also occasions when we may feel wary about someone, that we’re unsure about how reliable they may be. Noting neuroscience research of how our brains work, Paul Zak says “To trust someone, especially someone
unfamiliar to us, our brains build a model of what the person is likely to do and why. In other words, we use both theory of mind and empathy during every collaborative endeavour. And the other person intuitively does this about us too. That means that humans are constantly involved in a two-sided trust game
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